Managed Services Portal - 24/7 Services

MyLearning

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Common Questions 6

• Username and Password
• How do I setup MFA?
• Why does the CAC Login Screen looks different now?
• Certificates not completing/updating in myLearning
• AASD help desk MyLearning

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Wickr RAM

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General 9

• What is Wickr RAM?
• My privacy & Wickr
• What does Wickr RAM stand for?
• Wickr RAM access for outside users
• Where do I obtain Wickr Enterprise software for Wickr RAM?

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Commonly Asked Questions 18

• Where do I obtain the config file?
• Who do I contact for the config file password?
• Where can I get support with Wickr Pro or Wickr Me?
• How do I delete/recall a message?
• How do I create a Room or Conversation?

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Best Practices 10

• Basic Practices: Retrieve Lost Text
• Best Practices: Star Important Messages
• Best Practices: Using Search
• Best Practices: Using Reply
• Best Practices: Saving Files

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Tutorials 5

• Wickr Vimeo and Youtube Tutorial Links
• Delete/Remove Devices from your Account
• Adding users to an existing Wickr Room
• Security Verification Walk Through (Unverified User)
• Formatting Text in Wickr

Configuration Guides 10

• (FULL) Installation/Configuration of Wickr Enterprise (Wickr RAM)
• Adding a 2nd Device / Adding Multiple Devices / Adding via MRK (other device not available)
• How To Configure Your Device
• Controlled Access Areas / SCIF Adding Devices
• Reset Account (Lost/Invalid MRK: Master Recovery Key)

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Password And Account Issues 1

• I Forgot My Username

Known Issues 10

• Resend and Discard errors
• Token Registration Failed
• Login Loop at MYIDM for IOS devices
• SSO Sign-in Error, Invalid Provider, Invalid Company, Provider Discovery Failed, Account or User Suspended
• IOS 14.x sending of photos through Wickr (possibly any app)

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ATAK HADR

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General 1

• On-Boarding Guide

SW TISC

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General 2

• How to find MAC address for Samsung Devices
• GoodReader Connection Fix

SW TISC Products and Services Overview 2

• MCM - Mobile Content Management
• MDM - Mobile Device Management

Skedify

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Guides 2

• Quick Reference Guide
• Skedify Won't Load