Issue: I am able to see incoming messages, but I cannot submit or respond to a message. It states “Resend” or “Discard”. It seems like a setting issue but can’t find it.
Resolution 1: Update your client to the newest version.
- On personal computers visit: https://enterprise-download.wickr.com/#/version/ent
- For mobile please check your related App Store or Google Play Store to make sure your mobile device is up-to-date.
- For government devices that need approval for software check your Software Center to make sure you are on the latest version available for your network.
Resolution 2: Check network connectivity; poor service will result in failed messages
Resolution 3: This issue is usually caused by a clock out of sync issue. Please verify the time on the system correct.
Resolution 4: Check your device for required software and driver updates. Additionally, restart your machine.
Resolution 5: Go to the 3 white lines at the top and click on Settings, Click Support and Click the RESET button then click RESET and configure your account again. https://armamanagedservices.freshservice.com/a/solutions/articles/16000003905
Resolution 6: Reinstalling Wickr can resolve this as well.
Resolution 7: Finally Resetting your account would be the last effort here
https://armamanagedservices.freshservice.com/a/solutions/articles/16000003583