Managed Services Portal - 24/7 Services

Issue: I am able to see incoming messages, but I cannot submit or respond to a message.  It states “Resend” or “Discard”.  It seems like a setting issue but...

Some of the clients have run into the issue of after attempting to sign back in the error Token Registration error happens. The current fix for this is to...

Sometimes when signing in users will sign in at the MYIDM screen after the config file process and it will just bring them back to the MYIDM screen without ...

This can be caused by a couple of things. Here are some things you can try: 1. Make sure you aren't connected to a VPN 2. Check that you are on the m...

It is possible with the upgrade of IOS 14.x devices may need to be allowed access to the photos section of your device to send picture correctly. Step by ...

Many iOS devices seem to have been given to customers and do not have the time sync correctly. This causes issues with file uploads, connecting initially ...

Known bug is that when on a call within Wickr RAM a user within the room can initiate a SECOND call within the room thus disrupting the current call and spl...

If you are experiencing issues sending or downloading received files, as follows: The root cause of this is the time of the device is not synced correc...

Wickr will have limited connection to the server when not in use to safe system resources.  The Wickr application should reconnect to the server within a mi...

Note: If you join a call without an active and allowed microphone you will not be able to hear others as well Note: Wickr RAM does not share computer audio...