If you are experiencing issues sending or downloading received files, as follows:
The root cause of this is the time of the device is not synced correctly.
Below are some tips on how to make sure your devices time is synced:

IOS Device (iPhone, iPad)


Windows computer

https://windowsloop.com/windows-time-sync-command/


General instructions for Android Phone

https://www.wikihow.com/Change-Date-and-Time-on-an-Android-Phone


Mac computer

https://superuser.com/questions/155785/mac-os-x-date-time-synchronization


If you have questions or need further assistance, feel free to call our service desk. We are open 24/7. 


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