Known bug is that when on a call within Wickr RAM a user within the room can initiate a SECOND call within the room thus disrupting the current call and splitting the ability for users to get into the ongoing call.
The bug has been corrected within the newer versions of Wickr RAM. 5.70.xx and greater
In these new versions there should only be allowed one call within the same room at once.
So if a room is running into this issue it is advised to reach out to the users of the room and make sure they update their devices by the appropriate download method as below.
Government / Company computer:
This is distributed by your Organization via Software Center. If you do not have the application loaded on your computer or Software Center please reach out to your unit CST or local communications unit to request installation.
ARMA-Global Managed Services Support Center does not have administrative rights or authority to install on government PCs at this time
Mobile Device/iPad:
Search in your respective app store / google play store for “Wickr Enterprise” and install onto device.
Personal computer (Windows / Mac):
Go to the follow address: https://enterprise-download.wickr.com/#/version/ent
Download the appropriate file based on your Operating System.
You can contact our service desk for more help:
Arma-Global Managed Services
https://armamanagedservices.freshservice.com/support/home
help@armamanagedservices.freshservice.com
+18503745853 | +18334570457