Common Questions

Common Questions for myLearning

Username and Password
Whats my username? Email associated with your CAC card. What's my password? If you have not setup a password can follow the on-boarding guide attached b...
Thu, Aug 11, 2022 11:32 AM
How do I setup MFA?
Refer to this on-boarding guide attached.
Thu, Aug 11, 2022 11:32 AM
Why does the CAC Login Screen looks different now?
Logins now going through JOSCE(U) for myLearning rather than GCDS.
Wed, Jun 22, 2022 3:39 PM
Certificates not completing/updating in myLearning
Our desk is works on the IDAM connection with myLearning and access to it. If courses are not updating then log into https://lms-jets.cce.af.mil/moodle/ and...
Tue, Jul 5, 2022 11:22 AM
AASD help desk MyLearning
We are sorry but our desk is limited to the functions we can perform, we can assist with logging into the IDAM system. Please email the  AETC.mylearni...
Wed, Aug 24, 2022 1:19 PM
Users with missing or incorrect Assigned Unit Designation in their profile
This is a known issue and the contractor team is working towards a resolution. There is no current ETC for this issue. Please use the following link to ma...
Fri, Sep 23, 2022 12:40 PM