Commonly Asked Questions

Commonly asked questions about WickrRAM and general ways to resolve some minor issues

Where do I obtain the config file?
You can obtain the config file here: https://wickr-ram-configuration.s3-us-gov-west-1.amazonaws.com/index.html Select "Messaging Config" Sa...
Thu, Oct 14, 2021 at 10:19 AM
Who do I contact for the config file password?
Below are two options to get the config file password for Wickr RAM: Option 1: Please contact your organization representative for the configuration p...
Fri, Jan 28, 2022 at 10:50 AM
Where can I get support with Wickr Pro or Wickr Me?
ARMA Global does not directly support the Wickr Pro or Wickr Me versions of Wickr. A resource available for those applications is a ticket submission ...
Wed, Oct 13, 2021 at 1:51 PM
How do I delete/recall a message?
Desktop: To delete a message on a desktop app, right-click the message and select “Delete Message” or “Recall Message”. You’ll be prompted to confirm. M...
Mon, Mar 22, 2021 at 8:56 AM
How do I create a Room or Conversation?
When creating a Wickr Room, users will still select the "+" symbol above the Room List. The next window for the Room details will be provided: ...
Mon, Mar 22, 2021 at 8:57 AM
How do I remove a contact from my Directory or Contacts?
Question: How do I remove a contact? Answer:  Contacts cannot be removed from the pre-populated directory. Your "Contacts" tab is essentially yo...
Mon, Mar 22, 2021 at 8:58 AM
How do I remove or leave conversations?
To leave a conversation:     Click on the conversation in the Conversations Panel     In the top right corner, select the "i" button      ...
Mon, Mar 22, 2021 at 8:58 AM
Can I send emails to or through Wickr RAM?
Question: Can I send emails to distribute via Wickr RAM rooms? Answer: No, automatons such as email bots are in place at this time. They may be implemente...
Tue, Feb 1, 2022 at 1:48 AM
What are the Wickr RAM Room/Call/File size limits?
Room Size is currently 500 Call Size is dependent on mode: Meeting mode (Allow 50 participants to share audio, video, and screen) Presenter Mode (Al...
Wed, Oct 13, 2021 at 1:48 PM
Why have I been logged out?
Question: Why have I been logged out of Wickr? Answer: The policy for token expiration is currently 3 days from token assignment (when you log in). Users ...
Thu, Oct 14, 2021 at 10:40 AM